RayTracker, Inc.

RayTracker Inc. is a designer and manufacturer of advanced, highly reliable, market-leading systems for mounting photo-electric solar panels onto movable mounting racks or “trackers”. By following the sun on a daily basis, RayTracker products extract 20%-40% more energy from the solar panels. RayTracker is a start-up doubling revenue quarter-on-quarter and is looking for highly skilled, innovative self-starters to join the core team in contract and full-time positions. RayTracker is based in Pasadena, CA, and works with manufacturing partners throughout North America and Europe. See more at www.raytracker.com.

Operations Project Manager / Post-Sales Customer Support

High energy, hands-on person to join the operations team and take responsibility for managing RayTracker customer product delivery coordination and all aspects of post-sales support. Reports to the head of Operations.

Duties/Responsibilities:

-        Coordinate tightly between RayTracker vendor/supply chain management staff and customers to ensure on-time, high quality deliveries optimized to customer construction schedules

-        Develop and manage product delivery and site commissioning schedules and activities

-        Coordinate troubleshooting activities and expedite solutions

-        Organize and update complete per-project documentation

-        Track customer warranty agreements

-        Process warranty parts replacement requests and fulfillment

-        Record and track quality issues and corrective actions back to customers

 Required Skills:

-        Must be able to understand engineering drawings for mechanical and electrical items

-        Detailed experience with quality processes and continuous improvement

-        Demonstrated successful experience working in post-sales customer service including warranty service

-        Clear and effective written and spoken communications

Comments:

Please, wait ...